Frequently Asked Questions

We set up floor protection, run a rotary sweep system from the top down or bottom up depending on your flue configuration, and simultaneously feed a high-resolution camera through the flue. You're welcome to watch the live feed. The whole process takes 45-90 minutes for most Dallas homes. When we're done, you'll have a written report with photos, any readings we took, and our recommendations ranked by urgency.

The NFPA recommends annual inspection for all chimneys, and sweeping when creosote buildup reaches 1/8 inch. In Dallas, our mild winters mean many homeowners burn less frequently than in northern climates, but our clay-heavy soils and occasional ice events can accelerate exterior masonry deterioration. We find that Garland and Mesquite homes with frequent fireplace use need sweeping every year; Richardson and Plano homes that burn occasionally can often go two years between sweeps if the annual inspection shows minimal buildup.

NFPA 211 defines three inspection levels. Level 1 is a visual check with a flashlight - what most companies call an "inspection." Level 2 requires a camera run through the entire flue and is mandatory after a chimney fire, before a home sale, or when installing a new appliance. The name "Level Two Chimney" is our commitment to this standard. Most Dallas homeowners don't realize they've been paying for Level 1 and receiving a false sense of security.

Plan on 45-90 minutes for a standard single-flue sweep and inspection. Older homes in Lakewood or the M Streets sometimes take longer if the flue has offset joints or if we need to access the chimney from the roof. We'll give you a specific time window when you book, and you'll get a text when your technician is on the way - that's Clause 2 of the Haven Standard.

Clear a path to the fireplace and remove any fragile items from the mantel. Don't burn a fire for 24 hours beforehand - we need the flue cool for safe sweeping and clear camera imaging. If your damper is stuck or your firebox has debris, we'll handle it. Our crew brings drop cloths, HEPA vacuums, and shoe covers. We've worked in homes from downtown lofts to Grapevine estates, and we treat every space with the same care.

Skipped maintenance leads to creosote accumulation, which ignites at 451°F and can reach 2,000°F in a chimney fire. That heat cracks flue tiles and can transfer to framing. Carbon monoxide, a byproduct of incomplete combustion, can then leak through those cracks into living spaces. In Dallas, we also see water intrusion from cracked crowns that destroys fireboxes and rusts dampers. The camera inspection catches these problems before they become emergencies. Call (972) 284-1392 to book; estimates are free.

We primarily install Olympia Chimney stainless steel liners and HeatShield cerfractory foam systems for partial relining or resurfacing. Both carry manufacturer warranties that we register on your behalf. For top-sealing dampers and caps, we use Gelco products when the application calls for them. We don't push one brand for every job - we match the material to your flue condition, fuel type, and budget, and we show you why on camera.

HeatShield is a cerfractory foam compound that resurfaces deteriorating clay flue tiles without removing them. It's appropriate when the tile structure is intact but the surface is spalling or cracked. A full stainless steel liner replacement is necessary when tiles are missing, shifted, or severely damaged - common in Dallas homes built before 1980 with original construction. We'll show you the camera footage and explain which category your flue falls into. The decision is yours, and we'll document either way.

Yes. We install Gelco and Famco stainless steel caps with lifetime warranties against rust-through. In Dallas, where sudden hail and high winds are common, a proper cap prevents water intrusion that destroys fireboxes and rusts out metal dampers. We measure on site and can often install same-visit if you approve the quote. The price depends on flue count and cap style - we put it in writing before we start.

Every professional working under our name is required to hold the license and insurance their state requires, and we verify it before they ever enter a Dallas home. Their license numbers are on file and available on request. We're also insured and bonded as a company. This isn't a guarantee we make lightly - it's a requirement we enforce, part of Clause 3 of the Haven Standard.

This location is independently owned and operated by Corrine Halstead, serving Dallas since 2009. We're part of the Level Two Chimney Co. family, which means we follow the Haven Standard for documentation, pricing, and warranty - but the trucks, the license, and the relationships are local. Corrine built this team from Dallas-area technicians who know the specific challenges of North Texas chimneys, from expansive clay soils to the freeze-thaw cycles that hit harder in suburbs like Carrollton and Rockwall than the urban heat island.

Look for CSIA (Chimney Safety Institute of America) certification as a baseline, and ask whether the company performs Level 2 camera inspections as standard - not as an upsell. Many Dallas-area sweeps are still quoting Level 1 inspections and charging extra for the camera. We don't. The camera is the inspection, and it has been since we opened here in 2009.

We're open Monday through Friday 7:00 AM - 8:00 PM, Saturday and Sunday 7:00 AM - 7:00 PM. We don't promise same-day dispatch, but we do keep slots available for urgent situations - chimney fire damage, suspected carbon monoxide leaks, or real estate deadlines. Call (972) 284-1392 and our live coordinator will connect you with the local team. During burning season (October through February in Dallas), we recommend booking two to three weeks out.

A chimney fire - loud cracking or popping, dense smoke, or a hot smell from the walls - is an emergency. Evacuate and call 911 first, then call us for the damage assessment. Suspected carbon monoxide exposure (headache, nausea, confusion while the fireplace is running) also requires immediate action: get to fresh air, call emergency services, then have us inspect. Everything else, including suspected damage from Dallas hailstorms or minor leaks, can typically wait for a scheduled appointment. We'll help you triage when you call.

We sweep chimneys across Dallas proper and in Highland Park, Mesquite, Garland, Irving, Richardson, Lancaster, Carrollton, Grand Prairie, Plano, Grapevine, and Rockwall. We've worked on 1920s Tudors in Lakewood, new construction in Frisco, and everything between. If you're unsure whether you're in our service area, call (972) 284-1392 - we don't charge to confirm coverage.

Every job leaves with a written warranty specific to the work performed. Sweeps carry a 90-day guarantee against workmanship defects. Liner installations carry the manufacturer's warranty - Olympia Chimney and HeatShield both offer lifetime residential warranties on their products, which we register for you. Repairs carry terms spelled out in your written quote. Clause 1 of the Haven Standard means you see all of this before anyone starts work.

The Haven Standard is our five-clause operating code: Have it in writing - flat price, written scope, written warranty before work begins; Arrive on schedule - a real window, a named tech, a text when they're on the way; Verified crews - licensed, insured, background-checked; Evidence on every job - photos and readings of what we actually found; No surprises - no door upsell, no scope creep, no "while we're in here." It was built from practices Level Two Chimney Co. had already been running for years, including the camera-scan archive that could prove a liner had failed before a fire rather than after. That archive became Clause 4.

You own the footage. We show you what we found, explain the NFPA guidelines that apply, and tell you whether a repair is urgent, advisable, or can wait. Some cracks are cosmetic. Some are structural. The camera doesn't lie, and we don't inflate. If you want a second opinion, we'll provide the inspection video and photos to take elsewhere. We've been in Dallas since 2009 because homeowners trust us to be straight with them - not because we pressure them.

No one can guarantee that. What we guarantee is that we'll document the condition of your flue when we leave, remove the creosote buildup present at that time, and flag any structural issues that could contribute to a future fire. Safe burning practices - proper fuel, adequate air supply, not overloading the firebox - are your responsibility, and we'll talk you through them. The written report we leave includes specific guidance for your system.

Written by Corrine Halstead, Owner at Level Two Chimney Dallas, serving Dallas and surrounding communities since 2009.